FAQ
FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
Use the webpage to place an order.
PROCESSING TIMES
Each piece is made-to-order. Please allow 5-14 days for your items) to be made. Once your order is shipped, delivery will take anywhere between 7-10 business days in the U.S, and international orders may take up to 14 days.
WHERE DO YOU SHIP?
We currently ship to the U.S., Europe, and select international destinations.Please check our shipping policy for more details.
DO YOU OFFER EXPEDITED SHIPPING?
YES!! We offer expedited shipping options at checkout. You can choose faster delivery methods for an additional fee.
TAXES
We are required by the law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order.
PAYMENT & SHIPPING
Once an order is placed, you will receive a shipping confirmation with the tracking number. We are not responsible for packages after shipping. Delays and damages are out of our control once shipped. We are not liable if any packages are stolen or lost. If the provided tracking number shows that your package was delivered but you did not receive it, contact your local post office for further information.
RETURNS / REFUND POLICY
No refunds or returns unless we are at fault. We do our best to make all customers happy and ensure fitting. Feel free to contact us before placing an order if you are unsure about fitting through email: hildaalindaabrand@gmail.com or instagram: hildaalindaabrand